Payment & Refund Policy
Last Updated: March 19, 2025
Payment Methods & Processing
All payments on PingMyNetwork are securely processed via Stripe. We accept:
- Credit/Debit Cards: VISA, MasterCard, American Express
- Digital Wallets: Apple Pay, Google Pay, Link
- Buy Now, Pay Later: Klarna
Payments are processed in USD ($) and charged immediately at checkout.
Refund Policy
We offer refunds only if you fail the official CCNA exam and provide valid proof.
Eligibility Criteria:
- ✔ Refund requests must be submitted within 90 days of purchase.
- ✔ You must provide official proof of failure (e.g., exam result from Cisco).
Exclusions:
- Change of mind after purchase.
- Failure to use the simulation platform.
- Any reason unrelated to failing the official CCNA exam.
How to Request a Refund:
Email us at contact@pingmynetwork.com with:
- ✔ Your purchase receipt.
- ✔ A copy of your official exam result.
Approved refunds will be processed within 5-10 business days.
Chargebacks & Payment Disputes
If a chargeback or dispute is initiated without contacting us first, we reserve the right to:
- Suspend or restrict access to our platform.
- Deny future purchases.
For billing issues, please contact us before filing a dispute at contact@pingmynetwork.com.
Security & Fraud Prevention
All transactions are encrypted and securely handled by Stripe.
Any fraudulent activity will be reported and may result in legal action.