Privacy Policy

This Privacy Policy explains what personal data PingMyNetwork collects, why, who receives it, how long we keep it and how you can exercise your rights. It applies to our website, our platform and our emails. Section 4 explains how we use cookies.

1. Who we are

PingMyNetwork SAS, 8 place Roger Salengro, 31000 Toulouse, France, registered with the Toulouse Trade and Companies Register under number 108 564 345, is the controller of your personal data. Contact: contact@pingmynetwork.com.

If you access PingMyNetwork through your employer, school or university, your organisation is the controller of some of your data (see section 5).

2. The data we collect

We group the personal data we collect into the following categories:

Identity and contact data: your name, email address, password (stored as a hash), language and country.
Profile data: your display name, avatar and any information you choose to add to your profile, such as a description or links to your social media. Your profile is public: other users and anyone on the internet, including search engines, can see it.
Learning data: your activity on the platform, such as learning progress and achievements.
Payment data: your billing name and address, country, plan, amounts paid and the last four digits of your card. We never see or store your full card number.
Communications data: your support messages, feedback, survey answers and testimonials.
Technical data: your IP address, device and browser type, the pages you view, the dates and times of your visits, and identifiers from cookies and similar technologies.
Marketing data: your email preferences, how you found us (including an affiliate referral) and, with your consent, advertising cookie identifiers.

We collect most of this data directly from you or through your use of the platform. We also receive payment data from our payment provider, Stripe, and affiliate referrals from FirstPromoter.

3. How we use your data

For each purpose below, we state the legal basis we rely on under EU and UK data protection law.

Providing the service. We use your Identity and contact data, Profile data and Learning data to create and run your account, give you access to the platform, keep your progress and show your public profile. Legal basis: performance of our contract with you.
Payments. We use your Payment data and Identity and contact data to process payments, issue invoices, handle refunds and meet our tax and accounting obligations. Legal basis: performance of the contract and legal obligation.
Service emails and support. We use your Identity and contact data and Communications data to send you emails about your account and subscription, such as purchase confirmations, renewal reminders and security notices, and to answer your requests. Legal basis: performance of the contract and our legitimate interest in helping you.
Improving the service. We use your Learning data and Technical data to measure how the platform is used, from our own servers and for every account, with our analytics provider Mixpanel; this processing does not depend on your cookie choices. We also analyse your Communications data to improve the service. Legal basis: our legitimate interest in operating and improving the service. You can object at any time by writing to contact@pingmynetwork.com.
Marketing. We use your Identity and contact data and Marketing data to send you news and offers (with your consent or, if you are a customer, on the basis of our legitimate interest in promoting similar services; every email has an unsubscribe link), to invite you to review us on Trustpilot (legitimate interest; you may opt out at any time) and to reward the affiliates who referred you (legitimate interest, and your consent for the affiliate cookie). With your consent, we also use your Technical data and Marketing data to link your visits before sign-up to your account (section 4) and to measure our advertising and show you our ads on other sites with Google Ads and Meta. For the Meta pixel, we and Meta are joint controllers. We never use advertising tools for members of an organisation that pays for PingMyNetwork, nor for members of a school or university organisation.
Testimonials. With your consent, which you can withdraw at any time, we publish your testimonial or success story with your name, photo or employer.
Security and legal obligations. We use your Technical data, Identity and contact data and Payment data to prevent fraud and abuse, secure the platform and enforce our Terms (legitimate interest), and the data required in each case to comply with the law and answer authorities (legal obligation).

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects on you.

4. Cookies

We use cookies and similar technologies on our website. The table below lists them by category.

Category	Purpose	Provided by	Consent required
Strictly necessary	Keep you signed in, secure the website and remember your cookie choices	PingMyNetwork	No
Analytics and marketing	Link your visits before sign-up to your account and measure which pages and campaigns bring sign-ups	PingMyNetwork, Mixpanel, Customer.io	Yes
Advertising	Measure our campaigns and show our ads on other websites	Google Ads, Meta	Yes
Affiliate	Credit the partner who referred you	FirstPromoter	Yes
Support	Let you chat with our support team	Intercom	Yes, unless you open the chat yourself

With your consent, some of these cookies allow us to link your visits before sign-up to your account once you create it, so that we can measure which pages and campaigns bring sign-ups and send you more relevant messages. In the European Economic Area, the United Kingdom and Switzerland, we set cookies that are not strictly necessary only with your consent, which you can withdraw at any time from the cookie settings link in the footer of our website.

You can also block or delete cookies in your browser settings; some features of the website may then no longer work.

5. Organisation accounts

If your employer, school or university provides your access, its admins and instructors can see your learning progress and results. For that data, your organisation is the controller and we act as its processor under our Data Processing Addendum. Questions about how your organisation uses that data should be addressed to your organisation.

Your account remains yours: if you leave the organisation, you retain your account and your own learning history, and we remain the controller for them under this policy.

We share your personal data only in the following cases:

With other users and the public, to the extent of your public profile.
With the service providers that help us run PingMyNetwork, each of which receives only the data it needs.
With Google and Meta, for advertising, only with your consent.
With your organisation, if it provides your access (section 5).
With our professional advisers, such as accountants and lawyers.
With authorities, when the law requires it, or to protect our rights or users’ safety.
With a company that takes over all or part of our business.

The sub-processors that process data about members of organisations are listed on our Trust Center. We do not sell your personal data.

7. International transfers

Our servers and most of our providers are located in the United States. When your data leaves the European Economic Area, the United Kingdom or Switzerland, we rely on the EU-US Data Privacy Framework and its UK and Swiss extensions where the recipient is certified, and otherwise on the Standard Contractual Clauses adopted by the European Commission, with the UK International Data Transfer Addendum where UK law applies.

8. How long we keep your data

Data	How long
Account, profile and learning data	As long as your account exists. We may delete accounts inactive for more than three years, after notifying you
Invoices and accounting records	10 years, as required by French accounting law
Support messages and feedback	3 years after our last exchange
Product analytics data	Up to 5 years after the event
Marketing data about people who are not customers	3 years after our last contact with you
Security logs	Up to 12 months
Cookies	Up to 13 months, depending on the cookie. Your cookie choices are kept for 6 months

9. Your rights

Depending on where you live, you have the right to access your data, correct it, delete it, receive it in a portable format, restrict its use, object to its use based on our legitimate interests or for marketing, and withdraw your consent at any time. You can also give instructions about what happens to your data after your death.

To exercise these rights, write to contact@pingmynetwork.com. We respond within one month and may ask you to confirm your identity. If you are not satisfied with our response, you may lodge a complaint with the CNIL in France (cnil.fr), with your local data protection authority in the EU, or with the ICO in the United Kingdom (ico.org.uk). Wherever you live, you may request access to or deletion of your data, and we will act on your request subject to the retention periods above.

10. Children

PingMyNetwork is not intended for children under 16. We do not knowingly collect their data; if you believe a child has created an account, contact us and we will delete it.

11. Security

We protect your data with technical and organisational measures appropriate to the risk, described on our Trust Center. No system is completely secure; if a breach affects your data and is likely to result in a high risk to you, we will inform you.

12. Changes to this policy

We may update this policy. If a change significantly affects how we use your data, we will notify you by email or on the platform before it takes effect.

13. Contact

Questions about this policy or your data: contact@pingmynetwork.com.