• TIME

    ROLE

    SALARY

    Month 3

    Network Technician

    $67,000

    Day 4.
    As you arrive, you see the change ticket on your screen.

    On the east side of the floor, the six desks are fully set up, each jack cabled directly to the network room. None of them have been connected to the switch yet.

    The ServiceLater change ticket CHG-2214 asking for six new desks on the east side of floor 3, listing the jack names, the target switch and the VLAN to use

    Figure 1 – Your first change

    Sarah hands you the paperwork: "Your change. You cable it, you configure it, you prove it. I review after."

    In the corridor, Dave watches you carry a spool of cable: "They gave you a ladder now? We had chairs at the helpdesk."

    Answer the question below

    Who reviews your change once it is finished?